Effective date: September 4, 2026
VetryxAI Group (“VetryxAI,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy applies to vetryxaigroup.com, our booking pages, demonstrations, and related communications (collectively, the “Services”). It does not govern information a veterinary practice processes through a separately contracted VetryxAI service; that information is handled under the applicable customer agreement and instructions of the veterinary practice.
1. Information we collect
Information you provide
- Contact and professional information, such as name, email address, telephone number, practice name, role, and location.
- Demo and appointment information, including requested times, calendar details, and information included in forms or messages.
- Communications, feedback, support inquiries, and business information such as approximate call volume, workflows, and integration needs.
Information collected automatically
We and our service providers may collect device and usage information such as IP address, browser type, operating system, referring pages, pages viewed, timestamps, approximate location derived from IP address, cookie identifiers, and interactions with the Services.
Information from third parties
We may receive information from calendar, CRM, communications, analytics, referral, and integration providers when you interact with those services or authorize a connection.
2. How we use information
- Provide, operate, maintain, and secure the Services.
- Schedule and conduct demonstrations and respond to inquiries.
- Communicate about appointments, services, updates, and support.
- Personalize and improve our website, demonstrations, and offerings.
- Analyze performance, prevent fraud or misuse, troubleshoot, and protect legal rights.
- Comply with law and enforce agreements.
- Send marketing communications where permitted; you may opt out at any time.
3. Cookies and analytics
We may use essential, preference, performance, and analytics cookies or similar technologies to help the website function, remember settings, understand traffic, and improve performance. You can control cookies through browser settings. Blocking some cookies may affect functionality.
4. How we disclose information
We may disclose personal information:
- To vendors that help operate the Services, including website hosting, CRM and automation, calendar scheduling, email, SMS, telephony, security, analytics, and professional-service providers.
- To business partners or integrations at your direction or as needed to provide a requested service.
- To comply with law or legal process; protect rights and safety; investigate misuse; or enforce agreements.
- In connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business.
- With your consent or at your direction.
We do not sell personal information for money. We do not share personal information collected through demo requests for third-party targeted advertising.
5. SMS and mobile information
If you opt in to text messages, we use your mobile number and consent information to send requested appointment and service communications. Message frequency varies; message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with third parties, except vendors that provide the messaging service as necessary to deliver requested communications.
6. Data retention
We retain personal information for as long as reasonably necessary for the purposes described here, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention depends on the information, our relationship with you, and applicable requirements.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No transmission or storage method is completely secure, and we cannot guarantee absolute security. Do not submit sensitive personal, financial, or clinical information through general website forms.
8. Your choices and privacy rights
You may unsubscribe from marketing email using the link in the message and opt out of SMS by replying STOP. Depending on where you live, you may have rights to confirm whether we process your information, access it, correct inaccuracies, delete it, obtain a portable copy, or opt out of certain targeted advertising, sales, or qualifying profiling.
Submit a request or appeal to [email protected]. We may verify your identity. You may use an authorized agent where permitted. We will not discriminate against you for exercising privacy rights.
9. Children’s privacy
The Services are not directed to children under 13. We do not knowingly collect their personal information. Contact us if you believe a child submitted information.
10. Third-party services
The Services may link to third-party platforms governed by their own policies. We are not responsible for their privacy practices.
11. International users
VetryxAI is based in the United States. Information may be processed in the United States or other countries where our providers operate, subject to applicable law.
12. Changes to this policy
We may update this policy by posting a revised version and effective date. Changes apply prospectively. We will provide additional notice where required.
13. Contact
Questions or privacy requests may be sent to [email protected].